Refund and Return Policy – Classic Mart

At Classic Mart, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

Refunds:

  • We offer refunds for eligible items returned within 30 days of purchase.
  • To qualify for a refund, the item must be unused, unworn, and in its original condition with all tags attached.
  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping charges are non-refundable unless the return is due to an error on our part.
  • Please allow up to 7 business days for the refund to be processed after we receive the returned item.

Returns:

  • We accept returns for exchange or store credit within 60 days of purchase.
  • Returned items must be unworn, unwashed, and in their original packaging with all tags attached.
  • Exchanges are subject to availability. If the desired item is not available, store credit will be issued.
  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • Please ensure that returns are adequately packaged to prevent damage during transit.

How to Initiate a Refund or Return:

  1. Contact our customer service team at WhatsApp:03066493090 to initiate the refund or return process.
  2. Provide your order number and details of the item(s) you wish to return.
  3. Our customer service team will provide you with a return authorization and instructions on how to return the item(s).

Additional Notes:

  • Final sale items are not eligible for return or refund unless they arrive damaged or defective.
  • We reserve the right to refuse refunds or returns if the item does not meet our return policy criteria.
  • Please inspect your items upon delivery and report any damages or defects within 48 hours to be eligible for a refund or exchange.
  • Refunds may take longer to process during peak seasons or holidays due to high volumes of returns.

By shopping with Classic Mart, you agree to adhere to the terms and conditions outlined in this refund and return policy. If you have any further questions or concerns, please don’t hesitate to contact our customer service team for assistance. Thank you for choosing Classic Mart.